Frequently Asked Questions

You’ll find answers to frequently asked questions below. If you don’t find the answer to your question, don’t hesitate to contact us. We’re happy to help in any way we are able.

1. Can I call and talk to a “live” person if I have questions?
2. Do you take insurance and which providers do you accept?
3. How can I get into counseling?
4. What times of day are available for appointments?
5. How long will it be till my first appointment?
6. What if my child needs to see a therapist?
7. How do I know if therapy can help me?

Answers to common questions

1. Can I call and talk to a “live” person if I have questions?
   Yes you can. Kennridge staff are available Monday-Friday to help you with any questions or needs you may have. If you need to contact us after hours, we provide a 24 hour answering service if an emergency may arise.  
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2. Do you take insurance and which providers do you accept?
   As a counseling group, we work with most major insurance companies and we are able to file claims on your behalf in most cases. However, insurance plan deductibles and copays tend to vary with the particular coverage you have and some services may not be covered by your plan. For example, diagnostic testing or couples therapy services are often not covered by insurance. If you have a question or problem, please check with us. We will be happy to help you.  
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3. How can I get into counseling?
   All you need to do is call our office at 770-956-9213 and schedule an appointment. We will assist you in maximizing your benefits. There is not hassle. We will mail all relevant paperwork to your home ahead of your visit. Our staff will take care of any insurance authorizations forms, and claims processing if additional care is needed.  
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4. What times of day are available for appointments?
   Daytime and evening appointment times are available, Monday through Friday. 
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5. How long will it be till my first appointment?
   Depending on your schedule flexibility, an appointment can usually be made for within 48 hours.  
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6. What if my child needs to see a therapist?
   If you feel your child may need to see a therapist, or if you need assistance, please contact our office at 770-956-9213. We have counseling professionals who specialize in childhood issues, family therapy, and dignostic assessment. We will work with you, your child, and family to identify the problem and put a plan into place to treat it.  
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7. How do I know if therapy can help me?
   Therapy has proven to be helpful in resolving a number of problems people commonly encounter, such as anxiety or depression. A recent review by Consumer Reports looking at therapy found that 85% of all clients who attended therapy found it to be very beneficial in dealing with their problem(s) and that those issues were successfully resolved.
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